Remove email auto fill when emailing from a ticket

[joshmorris]

How do you remove one of the auto fill when typing a name on an email from a ticket. As shown in the photo attached. The account is not in the user table

[joshmorris]

Its giving suggestion not auto fill. I just dont know where the suggestion is coming from

[Ankur Bawiskar]

@joshmorris 

then it's browser issue.

Clear instance cache using cache.lo and logout and login again

Also try in other browsers

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[nayanmule]

Hello @joshmorris  , 

Do you want to send an email to any specific user in the field (for eg, assigned_to, caller or assigned_to.manager) ? 

If that's your requirement , you can create an email client template on the table that you are explicitly using email client to send the emails from the tickets(records).

You can mention default users in the To , CC or BCC section as well . This way you won't have to type anything manually and the users will automatically be displayed.

Because , editing the reference qualifier for the "To" field in the email client is not feasible.

If my response has helped you, mark it as helpful and accept the solution.

Regards,

Nayan

[nayanmule]

@joshmorris  , in the navigator search for email client configuration. Open the Default.

Remove the Recipient Qualifiers. This works.

If my response has helped you, kindly mark it as helpful and accept the solution.

Regards,

Nayan