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07-31-2023 09:50 AM - edited 07-31-2023 09:51 AM
Hi @Ankur Bawiskar ,
I need to update the attachment from record producer to the incident table form. I am seeing "ZZ_YY" prefix in the table name field on the sys_attachment" table. this is causing the error while executing the code.
Here is the code:
Solved! Go to Solution.
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08-01-2023 07:43 AM
can you try this code?
I have commented this line
// new global.VariableUtil().copyAttachment(gr.sys_id, current.getTableName(), current.sys_id);
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord("sys_attachment");
gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
gr.addQuery("table_sys_id", current.sys_id);
gr.query();
if (gr.next()) {
gr.table_name = current.getTableName();
gr.update();
// new global.VariableUtil().copyAttachment(gr.sys_id, current.getTableName(), current.sys_id);
}
})(current, previous);
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-31-2023 11:56 PM - edited 07-31-2023 11:57 PM
I forgot to mention, the target table(u_abc) is in a scoped application and I have created the BR in the same scope.
Requirement is to copy the attachment from the record producer's attachment variable to the target table(u_abc) record once the record producer form is submitted. The attachment should be visible on the header of the target table's record.
I have used the same script in an After insert BR as it has been mentioned by you, but it is not working.
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08-01-2023 12:31 AM
The same logic has worked earlier so it should work fine now as well.
Did you create Async insert BR?
Please share your script and BR configuration as well.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-01-2023 12:55 AM
Yes, BR is async insert and here is the code:
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08-01-2023 01:01 AM
Did you debug BR and see if BR triggered?
If the IF condition got satisfied or not
Ankur
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08-01-2023 05:22 AM
BR is working and attachment is also getting copied on the Record form but at the same time, it is creating two records in the sys_attachment table for the same u_abc table record, one with "ZZ_YY" prefix and one without the prefix.