Report on completion of playbook tasks
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3 hours ago
Hi Team,
I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls guide how can I do this.
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2 hours ago
you can deep dive in this table "sys_pd_context" and then "sys_pd_activity_context" table
See below screenshots and you will be able to relate them with the playbook I created, the lanes and the activities under those
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
@Ankur Bawiskar , Hi ankur, I think u have given correct approach but i am unable to go to next step pls guide more i am very very new to playbook also anything workspace as well. so not able to navigate.
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an hour ago
simply type those table in left navigation and you can try to see if those tables are available for reporting or not
I am able to create report on sys_pd_activity_context after add that table in this property
Something like this will help you to start
I believe I have answered your question and you can enhance it further based on your requirement and developer skills.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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55m ago
GOt it I can see input record field on sys_pd_context table, but I cannot see on sys_pd_activity_context like for which FSC record this pending.
Also I need FSC record is completed but playbook actions are partially left even single pending should complete in my report so i need to group by FSC record.
thats my whole requirment. Please guide me this last I can close this requirment