Reporting SLA near breach and task due
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01-24-2024 06:35 AM
Hi,
I'd like to create a report titled "Tasks nearing SLA or due date". Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking.
Can this only be achieved with a view or is there another way?
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01-24-2024 08:00 PM
Hello @paulharman,
You can refer to this video:
https://www.youtube.com/watch?v=jGZh2qqUR70
Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik
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01-25-2024 03:58 AM
Hi @paulharman
As you said, problem task dont have SLA then why you worry about same.
You can create report on Ptask
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-25-2024 06:16 AM
Unfortunately neither reply really helps, although I appreciate your responses.
I want a report to add to a dashboard that tells users which tasks they need to focus on. This is because either:
SLA is within 2 days of breaching
or
Task due date is within 2 days