Reporting SLA near breach and task due
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01-24-2024 06:35 AM
Hi,
I'd like to create a report titled "Tasks nearing SLA or due date". Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking.
Can this only be achieved with a view or is there another way?
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01-24-2024 08:00 PM
Hello @paulharman,
You can refer to this video:
https://www.youtube.com/watch?v=jGZh2qqUR70
Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik
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01-25-2024 03:58 AM
Hi @paulharman
As you said, problem task dont have SLA then why you worry about same.
You can create report on Ptask
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-25-2024 06:16 AM
Unfortunately neither reply really helps, although I appreciate your responses.
I want a report to add to a dashboard that tells users which tasks they need to focus on. This is because either:
SLA is within 2 days of breaching
or
Task due date is within 2 days
