Reports

sherribuck
Giga Contributor

Is there a way to create ONE report with both Requests and Incidents in the same report?  Our teams work on requests/incidents and projects.  Managing them on multiple reports is very difficult.  The closest thing we have is a dashboard that has both reports on it.   If anyone can help I would really appreciate it. 

 

Thank you,
Sherri

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Yes, @sherribuck 

Absolutely — it's 100% possible. You can create a report on the Task table.

 

DrAtulGLNG_0-1753883492986.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Yes, @sherribuck 

Absolutely — it's 100% possible. You can create a report on the Task table.

 

DrAtulGLNG_0-1753883492986.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sherribuck
Giga Contributor

Thank you so much.  Now is there a way to pull in Projects as well? 

Hi @sherribuck 

If the Project table is extended from the Task table, then yes, you can pull the data.

I don’t have the Project plugin activated in my PDI, so I can’t see it myself — but you can try it like this and check.

DrAtulGLNG_0-1753908474611.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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