Restrict duplicate request to be created on the basis of catalog variable
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2 hours ago
What is the recommended ServiceNow approach to prevent duplicate catalog item submissions when the duplicate check depends on a catalog variable (qr_value)?
Specifically:
- How can I stop the submission before both REQ and RITM are created?
- Is checking sc_item_option_mtom the correct approach for catalog variable duplicate validation?
- Is there a better architectural solution than a BR on sc_req_item?
- Has anyone implemented duplicate prevention for catalog variables in Service Portal successfully?
Any guidance, examples, or best practices would be greatly appreciated.
Thanks in advance!
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