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Restrict duplicate request to be created on the basis of catalog variable

shrutikasin
Tera Contributor
What is the recommended ServiceNow approach to prevent duplicate catalog item submissions when the duplicate check depends on a catalog variable (qr_value)?

Specifically:

  1. How can I stop the submission before both REQ and RITM are created?
  2. Is checking sc_item_option_mtom the correct approach for catalog variable duplicate validation?
  3. Is there a better architectural solution than a BR on sc_req_item?
  4. Has anyone implemented duplicate prevention for catalog variables in Service Portal successfully?

Any guidance, examples, or best practices would be greatly appreciated.

Thanks in advance!

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