Hello, I am trying to create a report a high incident report to retain a record of the initial after-hours engagement even if a ticket is later downgraded, so that we maintain accurate accountability and reporting of after-hours interventions. I have created two fields, one choice field u_original_priority with choices High and Standard and one True/False field u_inital_after_hours_engagement setting the default to false. I have set up a business rule to run before insert as shown in screenshot below. When I am creating a ticket after hours it is not setting the u_inital_after_hours_engagement to true. What am I missing? Please help as new to scripting!
