Search source are not working in portal

[Surya67]

Hi,

1. I have created New Search Sources in the service portal --> portals -> Service Portal.

2. In the related list under search sources I click on New

3. I filled the form (search page template field is auto-populated with code)

4. In the Data source tab I have given the table as Incident, the condition is active true, the primary display field is  number, display fields short description

5. In the typehead search tab I have not given anything. 

6. portal is service portal

Now I have opened the portal and in search, I'm searching with active Incident. It is showing No results.

In type, head search ta do I need to add any page in page field?

Is there anything I am missing?

[Pushpa Yadav1]

Could you share screenshot? I added Search source same as you described and I can see result.

Also, could you confirm if there is no customization done on the Typeahead Search widget OR Faceted Search widget?

Thanks,

Pushpa

[Surya67]

we have removed Typeahead Search widget OR Faceted Search widget from that page.

[Prasad Pagar]

Hi,

Have you added it properly under Portals?

Thank you
Prasad

[Surya67]

Yes, I have added