Service Catalog Request Automatically Approved

[SathishKumJ]

Hi Community,

I am facing an issue with a Service Catalog request in my ServiceNow instance.

When I create a new Service Catalog request, it is automatically updated to Approved.

Request State: Approved
Approval: Approved

I checked the Approvers related list, but it is empty. I also checked the related RITM and could not find a corresponding approval record in sysapproval_approver.

I have not created any custom Flow Designer flow for this Catalog Item or request.

I would like to understand:

1. What configuration is causing the request to be automatically approved?
2. Why are both Request State and Approval becoming Approved?
3. Where can I check the configuration responsible for this behavior?
4. Is there any other place besides sysapproval_approver where I should check for the approval?
5. Could an existing Workflow, Business Rule, or out-of-box configuration be responsible?

Any guidance on how to troubleshoot this would be greatly appreciated.

Thanks in advance.

[Tanushree Maiti]

Hi @SathishKumJ 

Can you share your catalog screen shot from sc_catalog_item table where Flow and workflow both are showing empty.

[SathishKumJ]

Hi, I checked the Catalog Item configuration. The Flow field is empty, and there is no Workflow configured on the Catalog Item.

The issue I'm trying to troubleshoot is that when I submit this Catalog Item, the generated Request is automatically set to Approved, and the Request State is also set to Approved