Service Now is not receiving Automatic reply mails from outlook.

[V_PRB]

Hello Experts,

Issue is:  Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-now instance are not auto replied or received in service now instance. Although i am getting automatic reply from my outlook email account to other email accounts but not in service-now.

What else can i do to start receiving automatic reply emails into at least in sys_email table so I can check the logs.

Any suggestions would be highly appreciable.

Thanks

[johnfeist]

Hi Prashant,

ServiceNow should receive all inbound email unless their email filters detect a virus, known spam/scam, etc.  This would be the same as you'd expect coming into your own environment.

Have you checked your email filters and email properties?  These will also cause mail to be rejected.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[V_PRB]

Thanks for your quick response!

For testing I have marked all the email filters as "false", but still no luck.

what do I need to check in the email properties?

Thanks.

[V_PRB]

Hello,

Has anyone run into the same problem before?

Thanks,

[AbhishekGardade]

Hello Prashant,

Have you tried clearing cache if you have created a property?

Thanks,

Abhishek