Service Now is not receiving Automatic reply mails from outlook.

[V_PRB]

Hello Experts,

Issue is:  Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-now instance are not auto replied or received in service now instance. Although i am getting automatic reply from my outlook email account to other email accounts but not in service-now.

What else can i do to start receiving automatic reply emails into at least in sys_email table so I can check the logs.

Any suggestions would be highly appreciable.

Thanks

[Vishal Khandve]

try to create that property.

Thanks,

Vishal

[V_PRB]

which value should i add?

Thanks,

PB

[Vishal Khandve]

Add the property as below:

Name: glide.pop3.ignore_subjects

description: Ignore email when subject starts with text (comma separated, case insensitive)

choice: string

value: out of office autoreply, undeliverable:, delivery failure:,returned mail:,autoreply

Thanks,

vishal

[Arjun11]

https://hi.service-now.com/kb_view.do?sysparm_article=KB0751465

Please refer this article

[Karla Samaniego]

Hi, maybe this would help
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751465
Karla Samaniego