Service now Retention policy

[Anand D N1]

Hi Team,

Would require help here to understand the service now hi team retention policy for any customer instance.

Not with the personal Instance

This helps in customizing internally in service now instance but would like to understand retention policy backup taken for the customer instance .

https://hi.service-now.com/kb_view.do?sysparm_article=KB0780216

Regards

Anand

[Kieran Anson · Accepted solution]

Hi,

Regarding backups of an instance, the following applies:

ServiceNow does full backups weekly and differential backups daily. 4 weekly backups are kept and a rolling 6 days of differential backups (the 7th day of the week is the full backup and does not have a differential backup). All database servers are backed up independently: production(primary and standby) and non-production. Backups for a specific instance do not run on a set schedule and the time of backup is not guaranteed. The system finds the best time for backups within a 24-hour period and customers cannot modify that time.

If you're wanting to know what happens when an instance is decommissioned, they are suspended for 30 days at the date you set. From there, the instance is then moved to retired and data cleanse begins

[Ron5]

As of May 8th, 2023, ServiceNow will change the default retention period for full weekly backups to the minimum of 14 days. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959446

[Dom_Wolfenden]

As per Ron5's message above - Backups are now only held for up to 14 days

Adding image for visibility.