Service Portal redirect for non-fulfillers

GChanner
Tera Guru

 OOTB by default users without a fulfiller role are redirected/dropped off at ..../now/nav/ui/home. We have modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login rather than .../now/nav/ui/home

 

Question: How does yours or other organization handle this:

1. Do you stick with or use the OOTB function .../now/nav/ui/home?

and if yes, how has the user experience been using the OOTB this approach?

2. Do you customize the "SPEntryPage" script include to redirect to ../SP?

 

The reason for my question is that I am trying to determine if we should rollback to the OOTB  "SPEntryPage" script so as to prevent this from happening in the future.

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