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Service Request Escalation Process Needed

Beth7
Tera Contributor

‎04-16-2024 09:37 AM

Hi All,

I am in need of implementing a escalation process within service requests.  I'm looking for ideas on how you all implemented this within ServiceNow?

Example Steps to the process

1.  Requestor/Service Delivery wants to escalate a requests

2.  Engages Service Delivery Manager for review

3.  Engages appropriate team to work the escalated service request.

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