Servicenow dark mode : There is little to no contrast between background and work notes text

[AyushS043740019]

Hi Experts,

I'm investigating a Dark Mode issue in ServiceNow and would appreciate guidance on where this rendering difference may be coming from.

Issue

In PROD, Activity Stream entries (Work Notes and Additional Comments) are difficult to read because the text appears very light/white on a light background.

The same text display correctly in DEV.

This issue is also observed in some Single Score widgets, which makes me suspect a theme/UI rendering issue .

Thanks

[Rafael Batistot]

Hi @AyushS043740019 

This solution might help you 

https://www.servicenow.com/community/developer-forum/ui16-background-colors-work-notes-and-additiona...

Compare this both properties, dev and prod, compare if the values are the same. They’re responsible to control it. 

glide.ui.activity_stream.style.comments

glide.ui.activity_stream.style.work_notes

[AyushS043740019]

Hi @Rafael Batistot ,

Thank you for the prompt response. I checked the suggested properties and can confirm that all glide.ui.activity_stream.* properties are identical in both DEV and PROD.

What makes this issue interesting is that the rendered HTML still differs between DEV and PROD. For example:

DEV

style="background-color: WhiteSmoke;
background-color:RGB(var(--now-color_background--tertiary,
var(--now-color--neutral-2,228,230,231)));"

PROD

style="background-color: WhiteSmoke"

Any insights would be greatly appreciated. Thanks!