ServiceNow Developer

Navya Madala
Tera Contributor

‎02-03-2025 08:41 PM

Which mechanism is used to set the number of days after which resoleved incidents are automatically closed?
Business rules
script includes
system properties
global properties

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8 REPLIES 8

yuvarajkate
Giga Guru

‎02-03-2025 09:49 PM

System properties

Vaibhav_Nikam
Tera Guru

‎02-03-2025 09:52 PM

Hi @Navya Madala ,
Their is OOB System property available to auto-close the incident after certain days.


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Thanks,

Vaibhav Nikam

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PritamG
Mega Guru

‎02-03-2025 10:18 PM

The correct answer is system properties

The property glide.ui.autoclose.time is used to set the number of days after which resolved incidents are automatically closed.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-03-2025 11:13 PM

Hi @Navya Madala 

 

system properties. - Close incident and also this property available in Incident property as well. 

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