ServiceNow Notifications for Change management

KinshukG
Tera Contributor

Hi All

 

We have notification configured for CI based on assignment group such that when any CI is related to change separate notifications are triggered to same assignment groups based on their association with different CI. Is there way to optimize these notifications.

 

Problem too many notifications are being generated for a single change which is causing huge traffic issue 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @KinshukG 

 

Greetings!!

There are several other out-of-the-box (OOTB) notifications also configured on the change table. Technically, you need to check which other OOTB notifications are present and either disable them or modify their conditions.

 
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************