Show other active tasks button next to the Affected CI on change request form is not visible in sow

[ramireddysa]

Hi Team,

The "Show Other Active Tasks" button is missing on the Affected CI field in the Change Request record in SOW.Currently, the Affected CI field already has two decorators configured:

1. Open Record
2. Configuration Item

I need the "Show Other Active Tasks" button to be visible as well. To achieve this, I created an additional decorator for the Affected CI field, but it is not being displayed.

I noticed that when I deactivate the Open Record decorator, the "Show Other Active Tasks" button becomes visible. This button is visible based on the order.However, for other fields, the system allows more than two decorators to be displayed simultaneously.

Could you please help me understand why the "Show Other Active Tasks" button is not visible on the Affected CI field and how I can make it appear along with the existing decorators?

@Ankur Bawiskar 

@Dr Atul G- LNG 

@Matthew_13 

@GlideFather 

@Hemanth M1 

@Tanushree Maiti 

[NagaChandaE]

Hi @ramireddysa ,

In  Workspace (Next Experience), a reference field can show only 3 field decorators at a time. This is an OOB servicenow limitation

For the Configuration Item (cmdb_ci) field, ServiceNow already adds 3 global decorators:

1. Open Record

2. Search / Lookup

3. CMDB Dependency / Configuration Item

Because all 3 slots are used, your custom “Show Other Active Tasks” decorator won’t appear unless you remove or reorder one of the existing ones.

To fix this:

1. Go to the Field Decorator records for the cmdb_ci field on your table (Incident/Problem/Change).

2. Decide which 3 you want to keep visible (e.g. Open Record, Search, and your custom decorator).

3. Set the one you don’t need to Inactive, or give it a higher Order so it’s not in the top 3.

4. Make sure your 3 desired decorators are Active and have the lowest order values.