Show "System" instead "User Name" when field changes in Work notes

[BlackCoder16]

Hi All,

I have a query:

When a task record is created by the logged-in user, they can see in the work notes, "Task123 (Number) has been opened." Subsequently, an Advance Work Assignment (AWA) occurs to assign the ticket to the respective group and person. After the AWA work is completed, the logged-in user can see "Assigned to [Person]" changes field.

However, I want to display "User" or "System" instead of the assigned person's name. Is there a way to fulfill this requirement?

Kindly ref below attachment :
Logged In User or creator of task  : Sub
Need to Display 'Sub' or 'System' for the logged-in user or task creator instead of 'Shann'

[Abbas_5]

Hello @BlackCoder16 ,
Please refer to the below link:
https://www.servicenow.com/community/itsm-forum/system-added-work-notes-show-user-s-name-instead-of-...

If it is helpful, mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik

[BlackCoder16]

Hello @Abbas_5 ,

Thanks for your reply, but I need to change "User name" to "System" in the field changes activity.
ex: Shann >> System

I came across something in the community, but I'm still unable to achieve this. Could you please refer to this link and help me with it .
ref : https://www.servicenow.com/community/itsm-forum/is-there-workaround-to-update-the-name-in-activity-l...]

[BlackCoder16]

Hello, @Ankur Bawiskar Sir

I need some assistance with this matter.