SLA definitions is not working after meet start and stop conditions

[AparnaPoda12]

I have modified start and stop conditions to a SLA definition by adding group in the conditions. Afterwards, SLA not triggering. Can you please suggest solution for this
Ex: Initial start condition
Assignment group is Xyz and

Assigned to is not empty

Modified as
Assignment group is Xyz or

Assignment group is Abc and

Assigned to is not empty

[Ankur Bawiskar]

@AparnaPoda12 

it's not working for any of the newly added groups in the conditions?

are you sure the group is set during insert only?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AparnaPoda12]

How can I check if the group is set during insert

[Chaitanya ILCR]

any overrides added in that SLA definition?

or any domain issue if domain separation enabled 

is the task is in the same domain as the sla definition

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[AparnaPoda12]

No Overrides added in SLA definition.

[Ankur Bawiskar]

@AparnaPoda12 

share screenshots

Was that SLA working fine before making the changes?

If my response helped please mark it correct and close the thread so that it benefits future readers.