I am creating a "Catalog Item Creator" request form in ServiceNow that automatically creates a catalog item and sends the user an email to start building the questions for the catalog item.
I would like to pre-apply a Catalog Item template to the newly created catalog item. I've tried using the field "Associated template" and choosing the template when the catalog item is created, but that didn't seem to work. Does anyone have an idea how to do this?
NOTE: I was able to find a workaround. The template still limits the users' ability to edit certain information.
