standard change proposal - change request values

vic
Tera Contributor

Hi Team!

 

in our standard change proposal "propose a new standard change" we have assignment group mandatory under the "change request values", i know change request values can be edited in the "standard change administration" module but im looking for a way to set a filter on what assignment groups they can select. 

 

any help on this?

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @vic 

 

Go to Standard change properties:

AGLearnNGrow_0-1709887803292.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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swathisarang98
Giga Sage
Giga Sage

Hi @vic ,

 

I don't think it is possible to put filter on assignment group under change request value, here you can directly set a Value for assignment group,

 

But you can use Assignment rule to configure assignment group based on your condition do give it a try ,

swathisarang98_0-1709888153076.png

swathisarang98_1-1709888163491.png

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

 

Hi @swathisarang98 

 

As per OOTB, we cant add Assignment group in change value, and not good to have, as assignment group population depends on many other factor,. If still need we need to update in properties. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

 

OOTB we have a option to choose the assignment group field in Change request value, please refer the below screen shot from my pdi ,

 

swathisarang98_1-1709888831142.png

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang