Summary section in SOW workspace

[deepikag0508]

Hi Everyone,

We all know that there is a summary section in the SOW workspace. In the overview tab of the incident form, I am unable to see the fields in the summary section as admin

But when I impersonate an ITIL user, I was able to fields in the summary section

I should be able to see the fields in the summary section even as admin as well. Could you please help me in figuring this out.

Thank you in advance!

[Dr Atul G- LNG]

Please try to repair /update the SOW plugin once.

[Tanushree Maiti]

Hi @deepikag0508 

1. First try with clear instance cache using Cache.do  from Application navigator

after that if still issue persists, check

2. Fields in the Service Operations Workspace (SOW) Summary section render based on the SOW-Incident-Overview form view. If they are missing for admins, the view is likely misconfigured, inactive.

• Navigate to System UI > Views and ensure that the SOW-Incident-Overview view exists and is active.
• Navigate to System UI > Form Sections and search for records where the Table is incident and the View is SOW-Incident-Overview. Ensure a section named Summary exists and contains the correct fields. 

[deepikag0508]

Hi @Tanushree Maiti 

Thank you for the reply. I checked both UI View and Form section. Both of them do not have active field in the form. Even I tried to configure active field in the summary section, it is not displaying in the SOW workspace

[Ankur Bawiskar]

@deepikag0508 

was this working fine earlier?

Did you recently upgrade?

Did you check in UAT or TEST instance?