Summary section in SOW workspace

deepikag0508
Tera Contributor

3 weeks ago

Hi Everyone,

 

We all know that there is a summary section in the SOW workspace. In the overview tab of the incident form, I am unable to see the fields in the summary section as admin

 

ADMIN.png

But when I impersonate an ITIL user, I was able to fields in the summary section

ITIL.png

I should be able to see the fields in the summary section even as admin as well. Could you please help me in figuring this out.

 

Thank you in advance!

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deepikag0508
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago - last edited 3 weeks ago

Hi @Ankur Bawiskar ,

 

This issue is available in DEV, TEST, UAT. And it is also reproducible in my PDI as well. We did not perform any upgrade recently.

 

Thank you.

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Ankur Bawiskar
Tera Patron
In response to deepikag0508

3 weeks ago

@deepikag0508 

try raising case with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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