* Team Performance Metrics Report Creation: Develop a 'Team Performance Metrics' report. This report needs to track key performance indicators (KPIs) such as team resolution rates, the number of Vulnerability Investigation Tickets (VITs) closed, and Service Level Agreement (SLA) performance, including the percentage of SLAs met versus missed.
1. Team Performance Metric: The existing report only tracks resolution counts, whereas we aim to monitor additional Key Performance Indicators (KPIs) such as:
a. Team resolution rates (as a percentage)
b. Number of Vulnerability Investigation Tickets (VITs) closed
c. Service Level Agreement (SLA) performance, including the percentage of SLAs met versus missed These essential metrics are currently missing from the report.
kindly provide inputs on this.
