To Manage the visibility of the PTask options(General & RCA) in the interceptor

Raahul2
Tera Contributor

‎03-02-2025 06:22 AM

How to manage the visibility of the PTask options(General & RCA) in the interceptor based on the state of the problem record. For example, if the problem record is in New or Assess, then only General option under Ptask(in the interceptor) should be visible and likewise, if the problem state is in RCA then only RCA option in Ptask should be visible. Is it possible to achieve, I tried with UI policy but no luck,

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-02-2025 08:16 AM

Hi @Raahul2 

I don't think this is possible out of the box (OOTB), but I noticed there is a script option on the interceptor. You can try using that, though I'm not entirely sure it will work.

 

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