Trigger a Customized Notification

taqdeer
Tera Contributor

Hello Everyone,

I have a catalog item in which we have a variable called Select the country. Each country has its leader. This country variable is not a reference so we hardcoded it's leaders.  Based on the country selection we need to trigger a notification to it's leader. This notification should be a customized one. 
Body of the notification should be like below.

you are receiving this notification because country is selected as <Country name>

Currently, in the workflow is like below.

taqdeer_0-1697020966917.png



taqdeer_1-1697020996556.png

 


So, after checking the country's leader, now how to create a notification in the workflow. 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@taqdeer 

in the notification activity you can set the recipient.

Are you not able to set from there?

you should have email address of the leaders so that they get email

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,
Is this can be dynamic?
For an example : If the country is selected as INDIA on the catalog item then INDIA's leader should receive a notrication.
similarly, if it is France then France's leader should receive notification. 

Also, I am trying to fetch few other variables input values given on the catalog item on to this notification. How to do that? is it possible to do it below.

taqdeer_0-1697021975557.png



Could you please help me with this?