Trigger a Customized Notification
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10-11-2023 03:44 AM - edited 10-11-2023 03:50 AM
Hello Everyone,
I have a catalog item in which we have a variable called Select the country. Each country has its leader. This country variable is not a reference so we hardcoded it's leaders. Based on the country selection we need to trigger a notification to it's leader. This notification should be a customized one.
Body of the notification should be like below.
you are receiving this notification because country is selected as <Country name>
Currently, in the workflow is like below.
So, after checking the country's leader, now how to create a notification in the workflow.
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10-11-2023 03:53 AM
in the notification activity you can set the recipient.
Are you not able to set from there?
you should have email address of the leaders so that they get email
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-11-2023 03:59 AM
Hi Ankur,
Is this can be dynamic?
For an example : If the country is selected as INDIA on the catalog item then INDIA's leader should receive a notrication.
similarly, if it is France then France's leader should receive notification.
Also, I am trying to fetch few other variables input values given on the catalog item on to this notification. How to do that? is it possible to do it below.
Could you please help me with this?