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Unable to change the categorization from the RITM record

RichaRose
Tera Contributor

‎08-14-2025 08:20 AM

Unable to change the categorization from the RITM record – these categories / sub categories is should allow reclassification. Also Catalog type values are missing.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-14-2025 08:21 AM

Hi @RichaRose \

Any screenshot ?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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RichaRose
Tera Contributor
In response to Dr Atul G- LNG

‎08-14-2025 08:28 AM

RichaRose_0-1755185302625.jpeg

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RichaRose

‎08-14-2025 08:32 AM

Hi @RichaRose 

Looks like either a UI policy or a client script has been mapped to these fields in the RITM table, which is why they are read-only. You need to check the required logic and make changes if needed, but technically, once a request is submitted, these fields should not be changed

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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RichaRose
Tera Contributor
In response to RichaRose

‎08-14-2025 08:34 AM

category and subcategory are in read only mode. Not able to see any client scripts

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