Unable to change the categorization from the RITM record

[RichaRoseM]

Unable to change the categorization from the RITM record – these categories / sub categories is should allow reclassification. Also Catalog type values are missing.

[Dr Atul G- LNG]

Hi @RichaRoseM \

Any screenshot ?

[RichaRoseM]

[Dr Atul G- LNG]

Hi @RichaRoseM 

Looks like either a UI policy or a client script has been mapped to these fields in the RITM table, which is why they are read-only. You need to check the required logic and make changes if needed, but technically, once a request is submitted, these fields should not be changed

[RichaRoseM]

category and subcategory are in read only mode. Not able to see any client scripts