Unable to search old tickets as before after upgrade - Applications - ServiceNow

[pramn]

What could be the reason 

I am Unable to search old tickets as before after upgrade

[HIROSHI SATOH]

There are various possible causes, such as roles being changed due to the version upgrade or ACLs being applied to the service portal widget.

- What kind of ticket are you trying to search for? (e.g. incident, change request, etc.)
- What search conditions are you setting?
- Are any error messages displayed?
- What version are you using before the upgrade and what version are you using after the upgrade?

[Nikhil Bajaj9]

Hi Pramm,

Your questions looks incomplete. You should mention from which version to which version you upgraded. Which tickets are missing and from which Table.  There may be many possible reasons - Exclusion of Tables during cloning before or after upgrade / Change in Role/ Change in ACL etc. so i don't think your question can be answered without proper and complete information.

Regards

[Satishkumar B]

Hi @pramn 

below article states what you need to take care during upgrade:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0678054

…………………………………………..
Mark it helpful 👍and Accept Solution ✅!! If this helps you to understand.

[Nikhil Bajaj9]

The given link looks very helpful as it have a lot of information.