Unable to send email notification

[NBK]

Hi

I used to send the email notification to the concerned group when the required conditions meet through Business Rule.

I created an Event Registry, Email Notification and Business Rule.

Everything is fine but there is an issue with the Email Properties. Pls help me in this how to overcome.

[Sujatha V M]

@NBK  From your screenshots, I could see that POP3 connectivity as failed.  Are the details on the record are correct?

When you test the connection, do you get "Connection Successful"?

References : 

Email Sending / Receiving is shown as non-operational in Email Diagnostics Page

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784213

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726361

Troubleshooting Email Configuration

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521745

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[NBK]

Hi @Sujatha V M

Still the problem persists

  

[Sujatha V M]

@NBK  Please enter only the Username or ID as its not SMTP. Could you change and test it?

Reference : https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/reference-pa...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[NBK]

Hi @Sujatha V M 

I could find the user but could not find the user name.

Where can I find the user name?