Hi,
We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal, and not the record in ServiceNow.
The script I use does open the portal on the Approval page, but when Approve or Reject is clicked, i get the error message: Update Failed (see screenshot)
The user receiving the Approval is not a fulfiller or have the approver role/license. Is anyone able to help point me in the right direction and if this can be fixed? Or will it never work because they don't have the fulfiller or approver license /role?
The mail script I use to open the portal from the Approval link is shown below.
Thanks for the help
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
// Add your code here
//Approval LINK from the email will go to the Portal (instead of to the record in SNOW)
var url = 'Click here to view Approval Request: <a href="' + gs.getProperty('glide.servlet.uri') + 'snap?id=approval&table=sysapproval_approver' + '&sys_id=' + current.sys_id + '">LINK</a><br/>';
template.print(url);
//The RITM LINK from the email will go to the Portal (instead of to the record in SNOW)
url = 'Click here to view Requested Item: <a href="' + gs.getProperty('glide.servlet.uri') + 'snap?id=form&table=sc_req_item&sys_id=' + current.sysapproval + '">LINK</a><br/>';
template.print(url);
})(current, template, email, email_action, event);
