Variables getting hidden

abhisek
Tera Contributor

Hi Team,

Some variables are getting hidden after submitting the request. I am not sure why ?

Can you please help me out. It is urgent.

 

Thanks in advance.

 

Regards,

Abhisek Chattaraj.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@abhisek  

Any catalog UI policies or catalog client scripts are running on that catalog item with "Applies on Requested Items" checkbox as true which are hiding them

Check if this checkbox is "Applies on Requested Items" is checked on those.

AnkurBawiskar_0-1746696786414.png

 

Also check the Permissions tab for that variable, if any role is added to read such as admin etc

AnkurBawiskar_1-1746696861813.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@abhisek  

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

nayanmule
Tera Expert

Hi @abhisek  ,

Did you check if any ui policy or client script is written for the catalog item ? 

There might be the chances where UI policy was written to hide the field on the request item view.

 

Thanks