Variables getting hidden
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05-08-2025 02:20 AM
Hi Team,
Some variables are getting hidden after submitting the request. I am not sure why ?
Can you please help me out. It is urgent.
Thanks in advance.
Regards,
Abhisek Chattaraj.
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05-08-2025 02:34 AM
Any catalog UI policies or catalog client scripts are running on that catalog item with "Applies on Requested Items" checkbox as true which are hiding them
Check if this checkbox is "Applies on Requested Items" is checked on those.
Also check the Permissions tab for that variable, if any role is added to read such as admin etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-23-2025 05:00 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-08-2025 04:11 AM
Hi @abhisek ,
Did you check if any ui policy or client script is written for the catalog item ?
There might be the chances where UI policy was written to hide the field on the request item view.
Thanks