We are working through the process of getting the walkup account setup and running into a bit of a block
We are still using ServicePortal, but looking to get on Employee Center later this month
We have the walk up experience configured and everything seems to be ok from a user being able to book appointments and the team getting the appointments.
The hang up I have is that when we impersonate the Walkup user so we can open the sign in page or the wallboard it fails
Here is the steps I am doing
1. Impersonate user - walkup
as soons as it flips over I get this page
When I look at the user, the following is on the account
Roles
I think the SNC_external is causing the issue, but I can't seem to remove the user from that group
When I go into the Role, and hit Edit to remove the user, it shows no one is in the role
I am assuming there is some business rule running, but not sure where to look
