We are not able to create user records in Instances

[saibandaru]

We are not able create user records in instances both dev and prod , It was coming as Invalid insert 

[Ankur Bawiskar]

@saibandaru 

this is new BR introduced in Xanadu, Yokohama.

check below KB for steps and if you don't want you can disable that OOTB BR

LDAP Import Failure Due to Invalid Country Code 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@saibandaru 

Your screenshot was showing as manual creation. If the issue is due to AD sync with ServiceNow, check the payload and make sure attributes are available in expected format.

Issue you mentioned is due to below BR. Work with your AD team to make sure country codes are Valid ISO 3166-1 alpha-2 two-letter format and this data is available in 'core_country' table in ServiceNow,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2310555

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[saibandaru]

Hi All,

Thanks  all for the Response for this issue, we have disabled the OOTB BR "Prevent invalid language code", and User record got created.

Thanks

Sai kiran

[Bhuvan]

@saibandaru 

If my response helped to answer your query, please mark it helpful & accept the solution. 

As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@saibandaru 

Glad to know.

If my response helped please mark it correct and close the thread so that it benefits future readers.