What Am I Following?

johnfeist
Mega Sage

I have the following request from one of my fulfillers:  Is there a way I can see a list of all incidents that I am following?

I've done some digging and think I have part of the answer.  I should be able to join live_group_profile and live_group_member to get a list of all followers of all objects.  Where I am losing the trail is that the member in live_group_member is a reference to live_profile where the user is a simple string.  What I'm not seeing is where/how I can relate the member to sys_user so that I can show that user just the incidents that she is following.

I hope this makes some sense.  I'll be most grateful for any suggestions.

TIA,

John

9 REPLIES 9

Shane J
Tera Guru

John - did you ever get this figured out?

Hi Shane,

Actually, it wasn't a major need so I moved on to other things.  If you have a method I'd love to know.

:{)

Hey John,

Is there any reason why Watch List can't do this for you?  (I suspect there's very good ones, just trying to articulate my gut feeling as well!)

Yeah, I was gonna mention this as well, but felt it was too obvious, haha. I've always used Watch_List to track things I "follow" or tell ITIL that same thing, but I'm guessing John means "Follow" in the sense of the Connect Chat and using the literal "Follow"/"Unfollow" button on the incident.