What Am I Following?

johnfeist
Mega Sage
Mega Sage

I have the following request from one of my fulfillers:  Is there a way I can see a list of all incidents that I am following?

I've done some digging and think I have part of the answer.  I should be able to join live_group_profile and live_group_member to get a list of all followers of all objects.  Where I am losing the trail is that the member in live_group_member is a reference to live_profile where the user is a simple string.  What I'm not seeing is where/how I can relate the member to sys_user so that I can show that user just the incidents that she is following.

I hope this makes some sense.  I'll be most grateful for any suggestions.

TIA,

John

Hope that helps.

:{)

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9 REPLIES 9

Shane J
Tera Guru

John - did you ever get this figured out?

Hi Shane,

Actually, it wasn't a major need so I moved on to other things.  If you have a method I'd love to know.

:{)

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

Hey John,

Is there any reason why Watch List can't do this for you?  (I suspect there's very good ones, just trying to articulate my gut feeling as well!)

Yeah, I was gonna mention this as well, but felt it was too obvious, haha. I've always used Watch_List to track things I "follow" or tell ITIL that same thing, but I'm guessing John means "Follow" in the sense of the Connect Chat and using the literal "Follow"/"Unfollow" button on the incident.


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