What Am I Following?
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06-01-2018 10:59 AM
I have the following request from one of my fulfillers: Is there a way I can see a list of all incidents that I am following?
I've done some digging and think I have part of the answer. I should be able to join live_group_profile and live_group_member to get a list of all followers of all objects. Where I am losing the trail is that the member in live_group_member is a reference to live_profile where the user is a simple string. What I'm not seeing is where/how I can relate the member to sys_user so that I can show that user just the incidents that she is following.
I hope this makes some sense. I'll be most grateful for any suggestions.
TIA,
John
:{)
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07-29-2019 08:27 AM
John - did you ever get this figured out?
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07-30-2019 05:48 AM
Hi Shane,
Actually, it wasn't a major need so I moved on to other things. If you have a method I'd love to know.
:{)
:{)
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07-30-2019 05:54 AM
Hey John,
Is there any reason why Watch List can't do this for you? (I suspect there's very good ones, just trying to articulate my gut feeling as well!)

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07-30-2019 05:58 AM
Yeah, I was gonna mention this as well, but felt it was too obvious, haha. I've always used Watch_List to track things I "follow" or tell ITIL that same thing, but I'm guessing John means "Follow" in the sense of the Connect Chat and using the literal "Follow"/"Unfollow" button on the incident.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!