What is the difference between Assignment Data Lookup & Assignment Rule?

[Jaykumar Pancha]

What is the difference between Assignment Data Lookup and Assignment Rules?

I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting?

1) Created Data Lookup:

• Assigned to Hardware group when choose Hardware category.

2) Created Rule:

• Assigned to Hardware group and winnie.reich person too when choose Hardware category.

#Assumption

Assumption is when create a new incident and choose Hardware option from category list then, it should be assign to Hardware (assignment group) and winnie.reich (assigned to).

#Expected

Assign to Hardware assignment group and winnie.reich assigned to

#Actual

It assigns only to the "Assignment Group".

[Ethan Davies]

Hey Jay, 

Assignment Data Lookup rules run whenever a value is changed on the target record (i.e for every update).

Assignment Rules are only run when the record is inserted.

Please mark this answer as correct or helpful if solved your issue, thanks.

[Avant Kumar]

Thanks Ethan, do Assignment Datalookup or rules work for change form as well?

[Ethan Davies · Accepted solution]

Hey Jay, 

This has already been answered in this community post.

Thanks,

Ethan

[Jaykumar Pancha]

Hi Ethan, Thanks for the reply.

Yesterday, I had been gone through the community post. That post almost clear my doubts so far so good, so wanna say thanks to the community member(s).

But, still I want to know the reason why its conflicting?

Answer will help me to clear my remaining doubts.