While creating the ATF i can't see the Resolve button where as it is there earlier

kranthi2
Tera Expert

Hi,

While creating the ATF i can't see the Resolve button where as it is there earlier

 

kranthi2_0-1755600796606.png

please find the UI action configuration:

 

kranthi2_1-1755600827917.png

 

kranthi2_2-1755600863328.png

It is working fine earlier but i don't see it now.

Thanks

 

 

 

 

14 REPLIES 14

Hi @kranthi2 

 

  • Go to Plugins.

  • Search for the ATF plugin.

  • Repair the plugin.

  • Search for the SOW plugin.

  • Report the results.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG 

I did it still i don't find the Resolve button for my ATF test step.

Can you please suggest if there is any option for this.

Thanks

Hi @kranthi2 

I tested this in my PDI and saw the same issue. It looks like this is expected behavior, so it’s better to log a new support case. You can use Submit a Record instead of clicking the UI action.

 

use: Click a Declarative Action

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@kranthi2 

What do you mean by it was working fine earlier?
Was the same ATF Test working before upgrade?

It's a Form Declarative Action so you should use that step and not UI action step.

Use "Declarative Action Visibility" step and then "Click a Declarative Action" step to click.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

What do you mean by it was working fine earlier?---yes before upgrade
Was the same ATF Test working before upgrade?----Yes it is.

i have used the same steps:

kranthi2_0-1755612041383.png

 

 

kranthi2_1-1755612077974.png