While creating the ATF i can't see the Resolve button where as it is there earlier
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08-19-2025 03:54 AM
Hi,
While creating the ATF i can't see the Resolve button where as it is there earlier
please find the UI action configuration:
It is working fine earlier but i don't see it now.
Thanks
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08-19-2025 04:34 AM
Hi @kranthi2
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Go to Plugins.
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Search for the ATF plugin.
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Repair the plugin.
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Search for the SOW plugin.
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Report the results.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-19-2025 04:52 AM
I did it still i don't find the Resolve button for my ATF test step.
Can you please suggest if there is any option for this.
Thanks
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08-19-2025 05:07 AM
Hi @kranthi2
I tested this in my PDI and saw the same issue. It looks like this is expected behavior, so it’s better to log a new support case. You can use Submit a Record instead of clicking the UI action.
use: Click a Declarative Action
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-19-2025 05:39 AM
What do you mean by it was working fine earlier?
Was the same ATF Test working before upgrade?
It's a Form Declarative Action so you should use that step and not UI action step.
Use "Declarative Action Visibility" step and then "Click a Declarative Action" step to click.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 07:01 AM
What do you mean by it was working fine earlier?---yes before upgrade
Was the same ATF Test working before upgrade?----Yes it is.
i have used the same steps: