While creating the ATF i can't see the Resolve button where as it is there earlier
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08-19-2025 03:54 AM
Hi,
While creating the ATF i can't see the Resolve button where as it is there earlier
please find the UI action configuration:
It is working fine earlier but i don't see it now.
Thanks
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08-19-2025 07:03 AM
The error seems to be a timeout. Did you try increasing the timeout to 90 seconds and checking again?
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08-19-2025 07:18 AM
So the button is visible with that step but unable to click.
Did you try to increase the timeout to 10/20 seconds for the next step?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 08:37 AM
Please find the below screenshot:
Once i click the Resolve then i want to set the field values cause code and Resolution code and resolution notes
as mentioned in the below screenshot
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08-19-2025 08:42 AM
for that I believe you will have to use Custom UI step as it opens a modal.
But remember Custom UI step doesn't always work.
You can also try to use "Manual Page Inspector" of ATF.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 07:55 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader