Will KB article link with KB number always route to latest version in announcement?

[PRAVALIKAREDDYL]

Hi,

I have a scenario where I’ve created an announcement in the Service portal in the Dev environment. In this announcement, I’ve added a link to a KB article using the KB number format like:
For example:

Spoiler

sp?id-kb_article_view&sysparm_article=KB0023984

My question is:

 If I move this announcement from Dev to Prod, will the link automatically route to the latest published version of the article in Production, assuming the KB number stays the same?

I want to make sure that the announcement will always point to the latest version of the article without needing manual updates to the link after future article revisions.

Thanks in advance!

[Ankur Bawiskar]

@PRAVALIKAREDDYL 

if the link format targets the KB number and if that number is the correct one then no change required.

if the URL includes sysparm_article then it will always display the latest published version of the article with that KB number in production.

-> Don't use link with sysId, use this

https://<instance>.service-now.com/kb_view.do?sysparm_article=KB0012345

Linking different KB Articles in KB Articles 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PRAVALIKAREDDYL 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.