Reminder: Kansas City SNUG on 11/7

tracyo_brien

Hello! There is still time to register for the SNUG on Friday 11/7! You must register prior to the event in order to attend. Please note that visitor parking for the event is available at Burns and McDonnell via Wornall Road per the attached map. There are limited power options at the venue so please ensure your computer and/or notebook are fully charged. Here is the most current agenda for the event: Time Topic Presenter Company 8:30 Doors Open 9:00 - 11:00 Workshop: Next Gen AIOps on the ServiceNow platform Courtney Mayorga ServiceNow 11:00 - 11:30 SNUG Check-in 11:30 Welcome Jessican Witt and Brain Provencher SNUG Leaders 11:45 - 12:30 Burns & McDonnell's Implementation of ServiceNow HRSD Hanah Hazin Burns and McDonnell Kevin Killeen Ondaro 12:30 - 1:30 Lunch Break 1:30 - 2:00 What's new in the Zurich release Courtney Mayorga ServiceNow 1:30 - 2:00 Streamlining onboarding and offboarding through HR-IT collaboration Matt Cromer: IT Business Relationship Director for Corporate Functions Dairy Farmers of America Randy Fleming: Senior Manager, Application Administration Laura Poteete: Senior Manager, HR Systems 2:00 - 2:30 What's new in the Zurich release Courtney Mayorga ServiceNow 2:30 Close - Join us for coffee and desserts We look forward to seeing you there.

tracyo_brien

Hello! There s still time to register for the upcoming Kansas City SNUG! AGENDA (subject to change) 8:30 Doors Open 9:00 -11:00 Workshop: Next Gen AIOps on the ServiceNow platform 11:00 –11:30 SNUG Check in 11:30 – 12:00 Burns and McDonnell customer presentation 12:00 - 12:30 ServiceNow: What’s new in the Zurich release 12:30 – 1:30 Lunch Break 1:30 – 2:00 Dairy Farmers of America customer presentation 2:00 – 2:30 Partner presentation with Burns and McDonnell – ONDARO 2:30 – 4:00 Close – reception REGISTER TODAY! Tracy O’Brien

tracyo_brien

Hello! I hope you will consider joining us at the SNUG on Friday 11/7! We only have one local event per year- you won’t want to miss the opportunity to meet and collaborate with other local ServiceNow customers! We would love to hear from you at the SNUG - if you are interested in presenting, please contact me at tracy.obrien@servicenow.com - for more information you can read the SNUG Participation Guide. AGENDA (subject to change) 8:30 Doors Open 9:00 -11:00 Workshop: Next Gen AIOps on the ServiceNow platform 11:00 –11:30 SNUG Check in 11:30 – 12:00 Burns and McDonnell customer presentation 12:00 - 12:30 ServiceNow: What’s new in the Zurich release 12:30 – 1:30 Lunch Break 1:30 – 2:00 Dairy Farmers of America customer presentation 2:00 – 2:30 Partner presentation with Burns and McDonnell – ONDARO 2:30 – 4:00 Close – reception REGISTER TODAY! Tracy O’Brien

tracyo_brien · ‎10-06-2025

Hello SNUG Members! Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event! We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories. Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY

tracyo_brien · ‎10-06-2025

Hello SNUG Members! We hope you will attend the upcoming 2025 SNUG Kansas City event! We are very excited that the meeting hosted by our customer, Burns & McDonnell! Local SNUG meetings are one of the best ways to meet and collaborate with other ServiceNow customers in your area. You will also be able to learn and interact with experts from ServiceNow and our partner sponsor. We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please send an email to tracy.obrien@servicenow.com. To learn more about ways to participate, you can view the SNUG Participation Guide. Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot! REGISTER TODAY

Kansas City SNUG

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Reminder: Kansas City SNUG on 11/7

Still time to register for the upcoming SNUG in Kansas City!

Register today! Kansas City SNUG Event 11/7

Call for Knowledge 2026 Content – Deadline October 24, 2025

Register today for the Kansas City SNUG!