Karen Canavan
ServiceNow Employee
ServiceNow Employee

Are you looking to get more involved in the SNUG Program? The timing could not be better as we begin to plan our next event in Kentucky!  We're looking for a customer co-leader to join our current SNUG Leader in supporting the Kentucky SNUG!

 

SNUG Leaders must be employed by a ServiceNow customer and not employed by a ServiceNow partner. 

 

Here is a snapshot of the role of the Co-SNUG Leader: 

  • Participate in planning calls to ensure events are aligned to the needs of the SNUG community including dates, venues and topics 
  • Help identify customer speakers 
  • Assist in getting hosts, and suggest potential venue locations 
  • Gather broader feedback on the needs of the group 
  • Emcee at meetings if possible 
  • Promote online community involvement by posting questions and blogs to encourage an on-going dialog with community members 
  • The time commitment is roughly 1-2 hours/year for event planning and 6-8 hours attending the event if possible!

 

The ServiceNow team manages: 

  • Invitations and registrations 
  • Meeting planning and coordination 
  • Venue and catering costs

 

SNUG Leaders play the important role of helping us ensure that members get the most value from attending SNUG meetings and to keep the conversation going by participating in the on-line SNUG community.  The planning and execution of the event is managed by ServiceNow.

 

I have attached the Customer Participation guide as reference that explains the role further along with best practices for SNUG Leaders.

 

If you are interested, please send an email to karen.canavan@servicenow.com, Please share more about your experience with ServiceNow and why you’re interested in being a SNUG Leader for Kentucky.  

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Last update:
‎07-02-2025 07:59 AM
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