007 A Bond Strategy for Citizen Development

[Dhruv Gupta1]

Session Details:

• Title: 007 A Bond Strategy To Enable Citizen Development
• Speakers: @Ashutosh Munot & @Dhruv Gupta 
• URL: Click Here

Some Helpful Links:

Some Knowledge Sessions:

• • Empowering Citizen Developers Using No-Code Test Automation
  • How To Make Your Code Available To Citizen Developers
  • Unleash The Citizen Developer Hero In Your Organization
  • Why NN Group Has Citizen Development As A Top-Priority, Valuable Initiative

Studies:

• • Gartner
  • Maruti Tech
  • AlmBook
  • Tech Target
  • Monday Blogs

ServiceNow Webinars: 

• • Scale Citizen Development
  • Build Your Pilot Project
  • Novant Health Case Study
  • Build a successful citizen development program
  • A Guide to Successful Citizen Development
  • Clearing IT bottlenecks with citizen developers

 Also, refer to the attached pdf version of the presentation. If you have any queries please post them in the comment section would love to have a discussion.

[Carlos Camacho]

First of all, thank you both for sharing this knowledge with the community.

Nowadays I've 100k colleagues and we're in this digital transformation journey.

We established a support team to attend citizen developers one year ago and this support team is growing. My question is about Enablement.

We allow Citizen developers to use Sandboxes and experiment with the real scenario within corporate instances. Sooner or later they'll raise tickets asking for support.

Should a Sandbox ticket have the same SLA as a common ticket?

I mean... a common custom app has a good chance of ROI while a sandbox one is just for personal development.

I'd like to know how's your approach and if there's a common-sense about that.

Thank you.