Scale
Expand citizen development across the organization. Socialize your successes and connect to your KPIs. Build on your progress with regular evaluations and retros.
Celebrate citizen developers
Create champions
Spotlight your best, most enthusiastic citizen developers with a champions program. Reward them with early access to new features and more responsibilities in the community.
Make it fun
Create an internal badging system to promote your program. Badges can be displayed virtually, in email signature or communities, or on the swag of your choice.
Review and assess
Continue to make improvements to plans and processes. Externally promote your successes to demonstrate leadership in the citizen development space.
On-going maintenance
Maturing citizen development programs still need care. Analyze your plans and processes regularly. Attract interest with new education opportunities, certifications, and recognition.
Celebrate citizen developers
Create champions
Spotlight your best, most enthusiastic citizen developers with a champions program. Reward them with early access to new features and more responsibilities in the community.
Make it fun
Create an internal badging system to promote your program. Badges can be displayed virtually, in email signature or communities, or on the swag of your choice.
Review and assess
Continue to make improvements to plans and processes. Externally promote your successes to demonstrate leadership in the citizen development space.
On-going maintenance
Maturing citizen development programs still need care. Analyze your plans and processes regularly. Attract interest with new education opportunities, certifications, and recognition.
Expand citizen development
You found them, trained them, supported them, and launched your pilot. Now it is time to celebrate the successes of your citizen developers. Promoting your program involves communicating the successes to your larger organization and creating executive summaries for your leadership teams.
Invite citizen developers to participate in a champions program to evangelize citizen development. The Citizen Development Program Manager should collaborate with IT admins to set expectations for the program.
Perks for champions:
- Early access to new features and demos
- Special access to learn from ServiceNow experts
- ServiceNow certification program participation*
- Experience mentoring new citizen developers
- Status within the community
Build a platform for citizen developers to showcase successes. Create a template for citizen developers to:
- Describe the problem they were trying to solve
- What tools they used
- What the outcome of the app is
- Detail success metrics
- Provide demo and screenshots
Use your community or an internal website to create this platform. Ensure you incorporate a feedback mechanism and allow for comments and questions.
*70% of certified citizen developers say their certifications helped their career.
Continue to assess and make improvements to plans and processes. Weigh outcomes against your original vision and KPIs to assess progress. Plan for regular program evaluation with:
- Participation metrics
- Quantity and quality of apps review
- Program satisfaction surveys
- ROI and cost-analysis data
Review participation rewards and goals. Celebrate the collaboration of IT and your citizen developers with new education offerings, certifications, and opportunities.
Externally promote your successes to demonstrate leadership in the citizen development space. Increasing awareness can serve as outreach to potential new citizen developers.
The value of your citizen development program is the innovation it achieves through collaboration between IT and citizen developers. It provides a means for your organization to move faster and more effectively.
Using low-code app dev and engaging developers of every skill level fuels business growth and expands your resources. To start on the right path, you need to start on the right platform.
All the planning becomes just an exercise if you're not working with the right partner. ServiceNow understands your journey. The Now Platform® offers the capabilities you need to set your citizen developers on the path to app production. With our expertise and resources, we can help you at every step of your journey.
SCALE
Evaluate governance
Governance is a roadmap that includes operational and technical guardrails that ensure your org’s apps are secure.
40% increase in dev capacity
Learn how Novant Health launched a successful citizen development program that yielded significant ROI.
Excel at excellence
Improve velocity and manage risk with a ServiceNow Center of Excellence and Innovation (CoEI).
Resources
Talk with an expert
Success starts here. Build your citizen development program with help from ServiceNow.
Citizen Development Program page
Learn more about the Now Platform capabilities needed to begin citizen development.