Hi folks! Sean McClean (https://www.linkedin.com/in/seanpmcclean/) here, TA for two of the best instructors you'll to hear from (Micah Russel and Jan Spurlin) on all things ITSM. I'm the guy in back corner but I'll be floating around and answering questions here on this thread.
Cool Tip(s):
- before you login on the San Diego UI (User Interface) ... move your mouse around - you'll find the stars follow your mouse
- if you are used to the "old style" ServiceNow interface with the left hand navigator... you can still get that by clicking the "thumbtack" icon...
And we're just getting started...
Things to know...
- There is a mixer Directly After class (5:00 PM)
- Shuttles Run til 7:00 PM tonite
- Careful! The Garden area doors LOCK if you happen to step out on a break...
Hey maybe add any other tidbits below to this thread...
(geeze where is the "more you know" .gif when you need it...)
(oh, there it is...)
Good Monday Morning all.
I'm from Denver, CO (since 2018, but originally from St Louis, MO); and have been around the platform since 2012. Currently consulting for the defense department, but been around many different industries.
Father of 2 teenagers, and husband to a lovely pre-school teacher. This is my first time in NYC.
You can connect with me on the SNDevs Slack https://sndevs.com/ or LinkedIn https://www.linkedin.com/in/pscherry78/
Hi Deep,
There are a few resources on this exact thing in NowCreate. Here's a great starting point
https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=adec93f81bd31410134e53901a4bcbb7
Someone had asked about adding Priority to Request / RITM. Wanted to point out that Priority stems from TASK table, so can be added.
- That said, priority gets it's values from "Impact" and "Urgency" as a calculation, so be sure to figure out how you are going to employ those fields as well
- Bear in mind that you might want to be careful / cautious about this evolving into a situation where: lower priority things are ignored / people start messing with impactXurgency to make sure their requests are prioritised
- The next step in the mix might be using automation (flows) to set and adjust those priorities
- AND... while you are there, consider diving into Decision Trees... on which there is some pretty cool San Diego Specific Documentation:
https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/task/configure-decision-trees.html
and
https://community.servicenow.com/community?id=community_blog&sys_id=bbf4306fdb74d010f7fca851ca9619ec
Sean’s Very Amazing Certification SoapBox…
OK, I’m gonna try not to Jump up and down about this:
Some General Certification Notes and thoughts:
- All “Main Line” or “High Stakes” certifications typically require a class (i.e. you have to “sit” or complete the class to be eligible to take the test)
- Some of the “Main Line” or “High Stakes” certification classes have pre-requisite classes for them as well (a requirement for the requirement…)
- At the Platform Level there are TWO mainline Certifications…
- CSA (Certified System Admin)
- CAD (Certified Application Developer)
- After those two Mainline Certifications, it is typical to “specialize” into an area of Implementation
- There is a Platform-Wide Implementation class, that applies regardless of the implementation specialty you are pursuing: ServiceNow Platform Implementation
Lot’s of people try to “get all the things” (i.e. every certification ever, ever, ever). Doing this REALLY kind of confuses the picture. Instead, here’s an idea:
Some Great additional points brought up by some former students:
- Check the BluePrint / Test Specification Carefully For “additional resources”! often these include test-able and tested material
- ALWAYS look up the information on test questions – double check for your knowledge and familiarity
- Rather than just trying multiple choice practice tests (which can actually reinforce the wrong answers) – actually try to re-write content and re-check, or use flash cards – a great resource for more on how to actually remember / retain, check out “Make It Stick: The Science of Successful Learning”
In general the Certifications are set up with a platform level “entry layer” and then specializing Product Line Implementation Certifications
For more Details – here’s a great FAQ
Below are 2 of the best all-round community resource articles the only problem (both good and bad) Lots of links - to other articles - which is great bc, well, lots of resources - not so great, bc, well, so much information…
AND…
https://community.servicenow.com/community?id=community_blog&sys_id=f10eaa2ddbd0dbc01dcaf3231f961925
