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05-04-2019
10:30 PM
Session Code: BRE0347
Presenter(s): Eric-Stephan
Company(s): Lexmark International Inc
Abstract:
Learn about Lexmark’s experience in their ServiceNow Knowledge journey, and what worked well and what did not go as expected. In this session, they'll speak about the use of multiple knowledge bases, self-governance, templates, meta-data, tags, mobile, and how they faced challenges, how they overcame them, and some of their results.
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