- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: BRE1671
Presenter(s): Lori, Amile
Company(s): Travelport, Travelport LP
Abstract:
Travelport is committed to building leading technology that makes the experience of buying and managing travel continually better. Their platform facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary (B2B) travel marketplace. The customer support organization is committed to continually improving the support journey for customers and help desk agents. In 2018, they launched a program that features Customer Service Management prominently in their journey to modernize customer support. Attend this session to hear Travelport's implementation story and results to date.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
